Saddle guarantee:

We want satisfied customers, and we will try our best to fix whatever problem you may have with your Sommer Saddle. Sommer guarantees the quality and workmanship of their saddles. If a new saddle is found to be defective in workmanship or construction we will send it back to Sommer for repair/replacement. Sommer inspects every saddle very carefully before shipping so this would be very unusual. If there is a problem with the fit of the saddle, we will work with you to fix that problem- remember Sommer Saddles can be adjusted for fit, and the panel stuffing can be adjusted.

Refunds:
If you place a deposit with us, and then cancel your saddle order, we will refund your deposit minus the shipping costs of the saddle fit tool, and time spent for the consultation. That usually amounts to about 75.00.

If you demo a saddle and decide not to order a saddle, your deposit will be refunded minus the saddle shipping costs, and international fees associated with shipping, if any. The 50 dollar demo fee will also be witheld from the refund.

If it is a special order saddle, it is not returnable. We will always inform you at the time you order, if a saddle is a special order saddle- no surprises!
If we do not normally stock the model of saddle you are interested in ordering, it is considered a special order.
If you have ordered a Spirit saddle with custom leather colors- generally, it is not returnable.